Windows Server Support and Maintenance Plans Available

Helia offers standards-based professionally managed Windows systems administration for customer owned servers, both physical or virtual. Support services including planning, installation, configuration, server hardening, security patches and updates, troubleshooting, monitoring, documentation, assistance with implementing a data backup strategy that meets the business requirements of the customer.

Windows Server 2003 has recently ended all support from Microsoft. If you are using Windows Server 2003, Helia can help migrate you to the newer Server 2008, 2008R2 or Server 2012 and provide you with options.

Why Buy a Windows Server

Best for Quickbooks, easier management of printers, passwords, users, easier sharing and remote access, safer backup.

Features

  • Predictable, cost-contained approach to physical and virtual server management.
  • Implementing a data backup strategy that meets the business requirements for the customer.
  • Providing application deployment and database administration.
  • Coordinating with other technology professionals and 3rd party vendors as needed.
  • Consistent implementation of security policies.
  • Providing system performance, monitoring, and troubleshooting.
  • Delivering expert operating system technical support, problem resolution and patch management.
  • Typical Server Support Request

    • Server Won't Boot
    • Performance and Diagnostics
    • Repair Server OS
    • Systems Management
    • Applications
    • Virtualization
    • Update Drivers & Firmware
    • Networking Issues

    Overview

    Helia provides administrative and consultative support to Calgary business, concentrating on systems running modern versions of Linux, Windows Server and OS X Server operating systems. Technology consulting has a variety of custom contract support options.

    Our team handles your service request as a top priority above all other competing requests, after submitting a ticket or after a service alert is generated, during business hours.

    Planning

    We go beyond normal system administration. Technology consulting emphasizes clear communication with our client and deference to the priorities and needs of our clients. We develop customized strategies for our clients, create documentation and establish strategies that go beyond just keeping the server up and running. We become an extension of your team.

    Helia works closely with your organization to determine needs, specify and help purchase equipment, install and configure equipment. This is not just for new systems, but for emerging technology needs and for periodic reviews.

    Standard Environments

    Our premier service provides end-to-end administration of your system with a concentrate on customer service and our role as IT consultants. We take care of planning, configuring, securing, maintaining and backing up the server. Most of our clients use this tier, which provides proactive monitoring and prioritized response times. Work is performed usually during normal business hours.

    Complex Environments

    Some environments are more complex, requiring additional management and incurring a supplemental charge. This may involve administering attached storage, like RAIDs or SANs, configuring fibre channel, iSCSI or networking switches, and assisting with some third party software applications.

    Support for Virtual Machines in the Cloud

    We provide support for remotely-accessed guest operating systems in the cloud, such as with Amazon's Cloud or Microsoft Azure. We do this with the same attention to detail. If you have your own VM host server our regular Comprehensive Support contract will provide the level of required service needed.

    Security

    We can configure your system to prevent data loss and to guard against unauthorized access. We do this while leveraging your other infrastructure such as directory access, account management, change management and vulnerability testing.

    Monitoring and Alerting

    Proactive monitoring includes automated measurements of CPU usage, disk space consumption, whether select programs are running and other metrics. We use a combination of enterprise programs to continuously monitor and measure the servers, storage and other devices, which helps us ensure uptime and availability of your server and data and to forecast upcoming needs

    We rely on our customers for things like keeping Helia educated of changes in your organization that affect billing and system access, approving system change requests, managing license codes, configuring and administering third party software (where appropriate), incident management and identifying authorized users.

    You can depend on Helia to inform you when work needs to be scheduled, updates are to be applied, reboots are necessary and when SSL certificates expire. We will provide information about your system, your backup policies and contingency planning. We will manage your server backups and do test restores.

    We recommend Windows Server 2012 Essentials. Download the Windows Server Essentials Datasheet

    Learn More

    Call our Specialist. He can be reached at:

    Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700

    Contact Us

    
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    Ken Gooz

    I have collaborated with Darvin on several breakthroughs and forward-looking IT projects to which he ALWAYS came through with a solution where there appeared not to be as concepts were more advanced than current technologies.

    His thought processes is methodical and detailed, approach is ethical and professional and solutions driven. He deliverers what he said he would, on time and on budget.

    Derek Herman

    Apart from being a perfect gentleman , Darvin is a highly detailed IT perfectionist.A pleasure to work with.

    Ryan Dockrill

    Helia has been fabulous for us as a company. We have used them on five different projects now, and I am extremely impressed not only with the quality of the deliverables, but in some ways more importantly their can-do attitude and ability to implement our ideas when others thought them impossible.

    I recommend them whole heartedly. Helia Technologies is a company that over-delivers on every aspect of the project at hand at a price point that is hard to beat.

    Please email me if you have any questions about Helia Technologies.

    Al Dhalla

    My company has hired Dar for telephone wiring services and yes, he met our expectations but there is something more about Dar that I wish to highlight : He is a not just a true networker but I would say, he is a "connector".

    Dar and I have been at many meetings and he has never failed to say to me that he wants me to meet 3 or 4 people that he knows are ideal clients for me and that will make a difference to my business and profits.Without expecting any favors too! Dar goes that extra mile to keep a business relationship nurtured and strengthened.

    Robert Barte

    I have worked with Dar on many occasions and he has proven himself over and over again to be a man of integrity and someone who is very knowledgable in his field. I would strongly encourage you to talk to him regarding IT Support and phones services in Alberta.

    Ted Tederoff

    Darvin is a very well rounded contributor in terms of his strong skills both in the business and technical realms. He also has an engaging personality that is at the same time politely confident and warm. He also keeps all stakeholders in mind when delivering a project. I would count it an honour to work with him again in the future.

    Grant Irvine

    "Darvin and the folks at Helia were asked to resolve some issues with our phone system software. They provided the necessary support through collaboration and by learning the software from a different market to specifically service our system. Additionally, Helia now provides our IT support services. We are very pleased with the services provided by Helia Tech and Helia Voice."

    When we use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

    We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a "mean what you say and say what you mean" attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you're thinking of using Helia, I would highly recommend you give them a try, I am sure you'll be impressed. Please email me if you'd like some more insight into Helia.